Cancellation & Refund Policy

Cancellation and Refund Policy

At theBlu.co, we are committed to delivering transparent and guest-oriented service standards. To ensure a smooth and fair booking process, the following cancellation and refund terms apply to all yacht charter and associated concierge services:

Reservation & Payment Terms

  • A 50% deposit of the total charter fee, plus 20% VAT, is required at the time of booking.

     

  • The remaining balance is to be paid on 14 day before of the tour, either by cash or credit card.

     

Cancellation Policy

  • Cancellations made at least 14 days before the scheduled departure:
      → Eligible for 100% refund of the amount paid.

     

  • Cancellations made 7–13 days before departure:
      → Eligible for a 50% refund.

     

  • Cancellations made 48 hours–6 days before departure:
      → Eligible for a 20% refund.

     

  • Cancellations made less than 48 hours before the scheduled tour, including no-shows:
      → Non-refundable. No changes, rescheduling, or credit will be granted.

     

Weather Conditions & Force Majeure

  • In the event of adverse weather conditions that prevent the tour from taking place, we offer one-time rescheduling to the next available suitable date at no extra cost.

     

  • If the guest is unable to reschedule, a 50% refund of the amount paid will be granted.

     

  • 100% refunds cannot be offered under force majeure circumstances.

     

These terms are designed to balance the operational obligations of our crew and partners with the flexibility needed by our guests. We appreciate your understanding and cooperation.